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✦✦ Shop Policies ✦✦
All sales are final. No refunds or exchanges.
Please inspect and confirm your package upon arrival. Any inaccuracies or missing products will be addressed accordingly.
It is highly recommended to upgrade for tracking on orders containing many flat items (ex. die cut stickers, sticker sheets, etc.)
Please understand that once the package is handed to the post office, it is beyond my control what happens to it during transit. For lost, damaged or delayed packages, please contact your local post office for more information.
Any taxes, duties, or customs fees that incur upon delivery are the responsibility of the buyer.
✦✦ Where are you shipping from? ✦✦
Stickers and flat products are shipped from Canada.
Enamel pins are shipped from the USA.
✦✦ How do I track my package? ✦✦
Shipping for non-flat items will include tracking for most countries. I will contact you if the courier is unable to provide tracking for your country prior to shipping.
Default shipping will be UNTRACKED for flat products.
(Example: stickers, sticker sheets)
If you would like tracking, please add the "Upgrade ✦ Tracking" listing to your cart.
For untracked orders, I cannot provide the status of the delivery. Once the package has been handed to the post office, it is beyond my control what happens to it during transit.
Track your shipment here:
https://parcelsapp.com/
✦✦ How long does shipping take? ✦✦
In-stock orders are shipped out weekly.
Estimated delivery times are as follows for in-stock items:
Canada & USA: 1-3 weeks
International: 1-2 months
Orders containing both in-stock and preorder products will ship only once preorder products are ready.
✦✦ Can I pick up locally instead? ✦✦
No. Unfortunately due to changes in my schedule, I am unable to offer local pick-up for the time being.
✦✦ Can you combine my orders? ✦✦
No. Unfortunately due to the volume of orders, I am unable to combine orders at this time.
✦✦ Can I change my address? ✦✦
Please double-check your address before confirming your order.
If there are any errors or changes to your shipping address, please contact me via email as soon as possible. For in-stock orders, please contact me within 24 hours.
Shipping fees cannot be refunded once the package has been shipped.
✦✦ How long does preorder production take? ✦✦
Production time may take a few weeks to several months.
✦✦ Can I host a group order? ✦✦
Group orders are very welcomed and encouraged to keep shipping costs low.
Please contact me for arrangements.